By GDPR/AVG, Serverius is not allowed to have access to a clients its hardware operating system(s) (because direct physical data access is not allowed between Serverius and Client). But for accessing your hardware remotely, Serverius offers a borrowing kvm over IP switch. With this kvm over IP you can access your hardware remotely, like a locally keyboard and mouse or console connected. So when you having problems to a server or switch for instance, you can request the kvm for your server and you can access it without having internet on that server.
Keep in mind that the kvm can only requested via the remote hands tool, not by normal email or ticket.