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Howto: borrow a KVM over ip switch

By GDPR/AVG, Serverius is not allowed to have access to a clients its hardware operating system(s) (because direct physical data access is not allowed between Serverius and Client). But for accessing your hardware remotely, Serverius offers a borrowing kvm over IP switch. With this kvm over IP you can access your hardware remotely, like a locally keyboard and mouse or console connected. So when you having problems to a server or switch for instance, you can request the kvm for your server and you can access it without having internet on that server.

Keep in mind that the kvm can only requested via the remote hands tool, not by normal email or ticket.

Conditions:

  • Serverius does not guarantee the kvm will work for anyone. Some client its remote computer OS, or the communication between kvm and hardware is sometimes not technically working. For example,
    do not use old operating systems like Windows 98 and Vista.
  • For connecting and dismantling the kvm, 3 remote hands calculated.
  • Although Serverius has more then a few kvm switches per datacenter, when it all are occupied by other clients, client have to wait.

Tip:

  • When you install a OS, please use the option "Install system with basic video driver". otherwise the you will see a black screen. Here below an example of a Centos installation (other OS hace a similar option):Install-system-with-a-basic-video-driver kvm
  • If your Javaplayer is not working:
    - You need to the newest verion of the Java player: http://java.com/en/download/index.jsp
    - Check is Java is anabled in your browser.
    - You need to try another browser like Firefox, Opera, Chrome.
    - Disable all virus scanners.
    - Try on a different computer.

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